Uber CEO Pledges to ‘Grow Up’
Uber Chief Executive Travis Kalanick has apologized, saying he admits he needs “leadership help,” after a video showed him berating one of the company’s drivers.
The dashcam video obtained by Bloomberg News and released Tuesday shows Kalanick arguing with driver Fawzi Kamel over Uber’s fares, which Kamel complained were too low.
“I lost $97,000 because of you,” Kamel tells him. “I’m bankrupt because of you.”
Toward the end of their exchange, Kalanick loses his temper. “You know what? Some people don’t like to take responsibility for their own [problems],” he says, using a vulgarity. “They blame everything in their life on somebody else. Good luck!”CEO Travis Kalanick is seen discussing Uber’s business model with a driver in a dashcam video obtained by Bloomberg News. The discussion begins at 3:50 in the video.
Kalanick issued an apology to all Uber employees Tuesday evening.
“To say that I am ashamed is an extreme understatement,” he wrote. “It’s clear this video is a reflection of me .… I must fundamentally change as a leader and grow up. This is the first time I’ve been willing to admit that I need leadership help and I intend to get it.”
Michael Gordon, CEO of the corporate and crisis public relations firm Group Gordon, said it was about time Kalanick took responsibility.
In the video, “he just comes across as an angry fraternity boy,” Gordon said. “There’s a glamour to that, perhaps, when you’re first building a company. Now [Uber is] a global brand where both employees and consumers rely on them.”